Orders placed after the 18th Dec will be processed Jan 4th onwards.

Frequently Asked Questions

Our FAQs page will hopefully answer any questions or queries you may have regarding Altrad Generation. If we don’t
cover what is it that you are looking for, please feel free to contact us directly on Freephone 0800 1337 494
or via email [email protected]


How do I return an Altrad Generation item?

To return an item, you must notify Altrad Generation in writing to [email protected] and Altrad Generation will arrange collection of the product(s) or otherwise provide instructions for convenient return.

You must return the product(s) to Altrad Generation in original condition (you will be responsible for any damage) and within 14 calendar days of your cancellation notice, unless Altrad Generation provides a later collection date.

You can access further information regarding returns on our Returns Information page or Freephone our customer services team on 0800 1337 494 who will be happy to help with any enquiries.

Can I return an item to branch that I ordered online?

Can I return part of my order?

Can I exchange my items if there are incorrect?

Ask a question

Please get in touch with our team on 0800 1337 494 or drop us a message using the form below, if there's anything you couldn't find an answer to.

Are you sure?

We've detected that you're from %ORIGINAL_TERRITORY% and are attempting to visit our %SWITCH_TERRITORY% website. If you wish to proceed please click the button below.