Frequently Asked Questions
Our FAQs page will hopefully answer any questions or queries you may have regarding Altrad Generation. If we don’t
cover what is it that you are looking for, please feel free to contact us directly on Freephone 0800 1337 494
or via email [email protected]
Returns
How do I return an Altrad Generation item?
To return an item, you must notify Altrad Generation in writing to [email protected] and Altrad Generation will arrange collection of the product(s) or otherwise provide instructions for convenient return.
You must return the product(s) to Altrad Generation in original condition (you will be responsible for any damage) and within 14 calendar days of your cancellation notice, unless Altrad Generation provides a later collection date.
You can access further information regarding returns on our Returns Information page or Freephone our customer services team on 0800 1337 494 who will be happy to help with any enquiries.
Can I return an item to branch that I ordered online?
You can return an item to branch that was ordered on www.altradgeneration.com however the branch cannot complete the refund as this has to be done the same way as the payment was made, as stated in our T&CS.
For further information please contact our customer services team on Freephone 0800 1337 494.
Can I return part of my order?
Certainly, you can return your whole order or just one item within your order. Simply notify Altrad Generation in writing of the products you would like to return to [email protected] and Altrad Generation will arrange for collection of the product(s) or otherwise provide instructions for convenient return.
You can access further information regarding returns on our Returns Information page or Freephone our customer services team on 0800 1337 494.
Can I exchange my items if there are incorrect?
